Regulators are increasingly interested in why you, as an employee, behave the way that you do in the workplace. Behavioural risk expert Roger Miles explores this growing body of regulation - particularly how your brain makes decisions, and how this impacts your conduct.


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12 videos • 2 hours 49 minutes

  • Conduct (1/6): 101

    Roger answers some of the key introductory questions surrounding conduct regulation: What is it? Why do you need to know about it? What can you do now?

    Roger Miles07:02

  • Conduct (2/6): Going Global

    Roger describes conduct regulation around the world by listing some examples of regulators and their individual approaches to protecting customer interests.

    Roger Miles09:02

  • Conduct (3/6): Where do Regulators get their Ideas from?

    The history of regulation is built on the idea that if people listen to instructions with their rational brain, they’ll behave better. Meanwhile, in reality, people are using their animal brains to make decisions. In this video, Roger explains concepts featured in behavioural science and why regulators are using this field to inform policy decisions.

    Roger Miles13:49

  • Conduct (4/6): Bias Effects

    Conduct regulators are interested in why you behave the way you do. How your brain makes decisions largely dictates how you behave. As a result, it is beneficial to be aware of when we make decisions based on biases rather than rational judgements. In this video, Roger outlines some of the biases that impact decisions, namely: loss aversion, present bias, affect, overconfidence, projection and selective attention.

    Roger Miles11:46

  • Conduct (5/6): The FCA's 5 Key Questions

    Regulators are serious about checking on how you behave at work. As a result, they will likely come and meet you, at your workplace, to ask a set of conduct questions to assess how you behave towards your colleagues and customers. Roger lists the five basic conduct questions that the British regulator uses, and unpackages the technical jargon, to prepare you for your next conduct inspector visit.

    Roger Miles20:51

  • Conduct (6/6): More Bias Effects You Need to Know About

    In this video, Roger expands on his video "Bias Effects" by covering more biases including confirmation bias, availability bias, hysteresis, social proof and delusion.

    Roger Miles17:11

  • Fallible Models (1/2)

    In this series of videos, Christian will explore how traditional approaches and ways of thinking, might not always serve us well in the modern world. He will explain why we use models and evaluate some of their limitations.

    Christian Hunt16:12

  • Fallible Models (2/2)

    In previous video of the series, Christian explored why traditional models might not best serve our needs, in all cases. In this video, he will introduce potential solutions.

    Christian Hunt07:04

  • Behavioural Science (1/4)

    For compliance to be effective, we need a good understanding of how our brains work. Christian introduces the basics of Behavioural Science; the study of human decision-making. He will outline why human risk is important to consider, provide an introduction to Behavioural Science and cover some relevant source material, such as "Thinking Fast & Slow".

    Christian Hunt20:44

  • Behavioural Science (2/4)

    In this video, Christian builds on concepts covered in the previous video: the basics of how our brains work. Christian will look in more detail at some techniques that will allow us to better influence the decision-making of others and ourselves.

    Christian Hunt19:42

  • Bias Effects: Groupthink - How it harms businesses

    Roger provides a detailed explanation on the biggest, but most misunderstood, bias effect: groupthink. He explains the factors driving groupthink and some specific examples that can harm businesses if ignored.

    Roger Miles09:46

  • Biases and their Conduct Consequences: A final round-up

    As a follow-up to Roger's previous video on groupthink, he describes some related biases: anchoring, conformity, bystanding, expert bias and risky shift. Roger also discloses the biases most relevant to regulators and some biases that can impact your daily decisions.

    Roger Miles15:54